Refund policy
Unishoppers Return & Refund Policy
Last updated: August 9, 2026
At Unishoppers, we want you to have a smooth and reliable shopping experience. This Return & Refund Policy explains when and how you can request a return, cancellation, replacement, or refund.
1. Return Window
For eligible products, customers may request a return within 14 days after receiving the item.
The return period begins when you receive the item. If an order contains multiple items delivered separately, the return period begins when you receive the last item.
2. Return Eligibility
To be eligible for a return, the item must generally be:
• Unused and in the same condition in which you received it
• Unworn, where applicable
• With original tags and packaging, where applicable
• Accompanied by proof of purchase or order details
Some products may have specific return conditions or may be excluded from returns where permitted by applicable law.
3. How to Request a Return
To request a return, contact us at:
shop.unishoppers@gmail.com
Please provide your order number, the product you want to return, and the reason for the return.
Do not send an item back without contacting us first and receiving return instructions. Returns sent without prior authorization may not be accepted.
We generally respond to return requests within 24–48 business hours.
4. Return Shipping
For a change-of-mind return, the customer may be responsible for the return shipping cost where permitted by applicable law and where this responsibility was disclosed before purchase.
If the product is defective, damaged, incorrect, or not as described, please contact us immediately. We will review the issue and provide an appropriate solution in accordance with applicable law.
5. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photographs or videos showing the issue where applicable.
We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable remedy.
6. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method.
For eligible EU cancellations, refunds will be processed in accordance with applicable EU consumer protection requirements, including applicable rules concerning the original standard delivery charge.
Your bank or payment provider may require additional time to process the refund after it has been issued.
7. European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union and purchase eligible goods online, you generally have the right to withdraw from the purchase within 14 days without giving a reason.
The 14-day withdrawal period generally begins when you receive the goods. If goods in one order are delivered separately, the period generally begins when you receive the last item.
If you exercise your right of withdrawal, we will process the refund in accordance with applicable EU consumer protection law.
The customer may generally be responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.
The withdrawal right is subject to applicable legal exceptions.
8. Exceptions to the Right of Withdrawal
Certain products may be excluded from the statutory withdrawal right where an applicable legal exception applies. Examples may include:
• Goods made to the customer's specifications or clearly personalized goods
• Goods that are liable to deteriorate or expire rapidly
• Certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed
• Other products covered by applicable statutory exceptions
Any applicable exception will be communicated where required before purchase.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
9. Sale and Promotional Items
Sale or promotional pricing does not by itself remove any mandatory consumer rights.
Products may only be excluded from statutory return or withdrawal rights where a valid legal exception applies.
10. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, eligible returns may be handled under this Return & Refund Policy and applicable law.
11. Exchanges
Where exchanges are available, we may require the original item to be returned before a replacement order is processed.
Availability of exchanges may depend on product type, inventory, and applicable law.
12. Contact Us
For return, cancellation, replacement, or refund questions, please contact:
Unishoppers
Email: shop.unishoppers@gmail.com
Website: shop.unishoppers.in